Last Updated: September 1, 2024
Why This Matters
Trust in our work depends on handling complaints fairly and openly. This policy explains how we review and resolve concerns independently and impartially.
Who Can Use
This Anyone connected to our organization – staff, board members, contractors, or other stakeholders – can file a complaint knowing it will be handled fairly.
Our Core Principles
- Every review is conducted without bias
- All complaints are kept confidential
- Clear steps from filing to resolution
- Fair consequences for confirmed issues
How to File and Handle Complaints
Filing a Complaint
- Use our designated reporting channels by compliance.team@factcheck.by
- Provide enough detail for a thorough review
- All complaints are taken seriously
Our Review Process
- Initial Check
- Quick review to understand the issue
- Decide what steps are needed
- Independent Review
- Impartial committee examines the complaint
- No one involved in the complaint handles the review
- Investigation
- Gather all relevant facts
- Everyone gets a chance to be heard
- Resolution
- Clear decisions on what needs to happen
- Follow-up to ensure changes are made
- Publication on the website, information about complaint results
Keeping Things Fair
- Protection from retaliation for speaking up
- Outside experts for complex cases
- Clear timeframes for resolution
If Rules Are Broken
- Consequences for not following review procedures
- Ethics committee oversees all resolutions
- Additional review for breaches of confidentiality
Staying Current
We review this policy yearly to make sure it works effectively for everyone.
Need to File a Complaint?
Contact compliance.team@factcheck.by to start the process confidentially.
Remember: Speaking up helps us improve. We’re committed to handling your concerns fairly and professionally.